Shipping and Returns Policy

Returns & Exchanges:

 

At Bestie-Pets-Store, we do our best to ensure our

product descriptions are as detailed as possible so you don't encounter

any surprises when you receive our products. We want our

customers to know exactly what they are ordering.

 

Order Cancellation Policy:

 

We pride ourselves on our ability to quickly process

all orders placed on our website. Most orders

are processed within 12 hours. If you wish to cancel your order for

any reason, please email us at Bestiepetsoff@gmail.com as soon as possible.

 

A large majority of in-stock items are processed and/or

shipped within 12 hours, so it is imperative that you contact us during

this period, so that we can attempt to cancel your order before

it is processed and/or shipped.

No request for cancellation of your order can be

considered if it has already been processed.

 

Incorrect Address:

 

It is your responsibility to verify the accuracy of the

address and contact us very quickly to specify a

change. This change can only be made if your

order has not yet been processed.

 

We cannot be held responsible for incorrect shipping

information. We are also not responsible for refused or undeliverable

orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages may be returned to us,

but not always.

 

If your order is returned to the sender, we will

offer a refund of your order minus shipping costs or else

we will offer a reshipment, according to your choice.

 

You are not eligible for reshipment or refund

of your order until your package has been received by the sender.

 

Return Policy:

 

We accept returns* for any reason! Whether

you are dissatisfied or have simply changed your mind. Our

return policy is 14 days from the time you receive your

products. If for any reason you are not satisfied, simply

fill out this return form. Sign it and then send it with your package to the address that

we will provide when you write to our support.