Terms and Conditions of Use

Our personal data protection policy aims to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take your requirements into account and meet your expectations.

In order to maintain your trust, Bestie-Pets-Store primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").

For complete transparency with you, and to guarantee you secure use of our website Bestie-pets-store.com in all its available versions and related applications (hereinafter the "Bestie-pets-store.com Site"), we provide information on how we process your data, so that our services always comply with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data, across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Bestie-pets-store.com website.

To these ends, we strive to take all necessary measures to comply with the applicable data protection law.

Thus, the undersigned Bestie-pets-store.com undertakes through this personal data protection policy to respect the essential principles of the General European Regulation and French law concerning personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), your rights regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to potential transfers to a third country or recipients is also made available, as well as the data retention period (paragraph 5) and security measures (paragraph 9).

• WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Bestie-pets-store.com, if you have placed an order on the Bestie-pets-store.com website, as a customer of Bestie-pets-store.com if you have created a customer account but have not ordered any products or services, or if you have browsed the Bestie-pets-store.com website as a visitor without having created a customer account or placed an order.

• FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the Bestie-pets-store.com website using cookies, if you create a customer account on the Bestie-pets-store.com website, if you order one of our products or services, or if you have agreed to be a member of our newsletters (SMS, emails).

Your personal data helps us streamline your navigation on the Bestie-pets-store.com website, as well as offer you a more personalized experience. This allows us to best process your orders, provide multi-installment payment, prevent fraud, make necessary refunds, and manage your customer reviews.

3.2. Your navigation on the Bestie-pets-store.com Site

To allow you to navigate the Bestie-pets-store.com site, we process your data with your consent as the legal basis.

3.3. Processing your orders

To be able to handle and process your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our actions relating to marketing and commercial prospecting management for the Bestie-pets-store.com site, as well as for the management, deliveries and transport of orders.

The execution of the contract between both parties (you and us) is the legal basis for processing this data.

The legal obligation of Bestie-pets-store.com is the legal basis for processing, concerning the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.

3.4. Multi-installment payment

For orders concerned by multi-installment payment and for certain customers, your data is processed to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.

3.4.1 Klarna

In order to offer you Klarna's payment options, we may need to transmit your personal data, including your contact details and order details, to Klarna, so that Klarna can assess whether you meet the eligibility criteria and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

3.5. Customer reviews

To be able to share your reviews with our customers and visitors, as well as allow you to leave your review on the Bestie-pets-store.com website, we use your data on the legal basis of your consent or legitimate interest.

3.6. Payment collection and fraud prevention

To enable payment collection and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The application of this contract between the two parties, as well as the legitimate interest of Bestie-pets-store.com, as data controller, are the legal bases for this processing.

3.7. Operations for managing the advertising network of Bestie-pets-store.com

The advertising network operations of Bestie-pets-store.com are managed through the use of your data.

This will make it possible to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.

The legal bases for the above-mentioned statements are user consent or the legitimate interest of Bestie-pets-store.com.

• WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal departments of Bestie-pets-store.com

It is not sent to third parties, except in the situations specified below:

To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or even the provision of guarantees or insurance.

For the implementation of multi-installment payment, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a customer review collection and processing manager.

The advertising network of Bestie-pets-store.com is, for its part, managed, thanks to your data, with network clients and advertisers.

• DATA RETENTION

The data collected by Bestie-pets-store.com is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by Bestie-pets-store.com for a certain period.

In current archives for prospects, for 3 years from the last contact with the client (they are therefore accessible by the services of Bestie-pets-store.com). We do not perform intermediate archiving of this data (as for data representing an administrative interest for certain services, such as litigation, retention periods are set by the applicable prescription rules).

Regarding our orders, your data will be archived in the current archives for 5 years from the end of the customer's use of the orders, and in the intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

• EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: to do this, you must contest the accuracy of your personal data during the time required to allow us to verify their compliance. Or, if you believe that our use of your personal data is unlawful and you request a restriction of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, if you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue override yours.

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, Bestie-pets-store.com will still be able to keep them in intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.

6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.

In the case of email prospecting, you have the right to request modification or unsubscribe from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly navigating to the contact page of the Bestie-pets-store.com website.

In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the Bestie-pets-store.com website.

6.5. You have the right to transmit post-mortem prerogatives concerning the storage, erasure, and communication of your personal data.

In the absence of such a prerogative, your successors and heirs have the possibility to communicate with Bestie-pets-store.com to access the uses of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of personal data processing.

You can also request that your data not be communicated to a third party in the event of death.

6.6. You have the right to claim your right to data portability.

6.7. You have the right to withdraw your consent regarding processing based on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the legality of uses made before your consent withdrawal.

6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your claim (accompanied by your email, name, surname, copy of your identity document, and postal address) to the data protection delegation of Bestie-pets-store.com by email to Bestiepetsoff@gmail.com and/or by post to Bestie-pets-store.com.

We will send you a response within a maximum of one (1) month after the date of receipt of the claim.

• COOKIES

7.1. What is a cookie?

When you browse a website like Bestie-pets-store.com, it may, depending on your choice, place a text file on your device (computer, phone, or tablet) via your browser.

This text file is called a COOKIE. This cookie then allows the website, such as Bestie-pets-store.com, for the prescribed validity or registration period of the cookie, to identify your device when you make another visit.

Only the issuer of a cookie is likely to read or modify the information contained in that cookie.

7.2. What are cookies used for on Bestie-pets-store.com?

Different types of cookies can be classified into categories. Some are issued directly by Bestie-pets-store.com and its service providers, but some sometimes come from third-party companies.

7.2.1. Cookies issued by Bestie-pets-store.com and its service providers

There are several categories of cookies that may be present on your device when you browse our website:

7.2.1.1. "Essential" Cookies

"Essential" cookies are necessary to access our site; they are used, for example, to enable you to place an order.

Without them, you might experience navigation problems on the site and be unable to place an order.

"Essential" cookies also allow Bestie-pets-store.com to track its activity.

They can be placed on your device by Bestie-pets-store.com or by its service providers.

 

7.2.1.2. "Analytical and Personalization" Cookies

"Analytical and personalization" cookies are not mandatory. They facilitate your searches and optimize your experience with us, allowing us to better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. "Advertising" Cookies

Advertising cookies are displayed in the advertising spaces of our site. The benefit for you is a better and optimized browsing time through the presentation of relevant offers and advertisements.

To achieve this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.

This avoids presenting you with uninteresting advertising content. At the same time, Bestie-pets-store.com would prefer to see its offers and advertisements presented to users who would be interested in them.

The advertising content offered may contain cookies issued by Bestie-pets-store.com or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example, when you click on "share" or "like" buttons from social networks.

These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. They can do this if, during your last navigation on the site, you were simultaneously logged in or active on your device to your social network. We have no control over the uses they employ, nor over the data they hold.

To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. Through these policies, you should then be able to manage your settings according to your preferences on the user accounts of each social network on which you are registered.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation     

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertisers at the origin of the displayed advertisement, third-party service providers of the advertiser...).

With these cookies, and during their prescribed validity period, they can propose advertisements in the spaces made available for third-party advertisements, record the number of contents they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.

 

7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you can adjust according to your preferences. Through this, you can accept or reject cookies on your device.

However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.

Depending on your preferences, you can choose to activate a reminder asking you whether you accept or reject cookies before they are potentially saved, or always refuse the saving of cookies on your device.

However, it is important to emphasize that the choices you make during this configuration may modify or alter your internet browsing or certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already saved, we disclaim all responsibility for the consequences of any alteration to the functioning of our services, which would result from the inability of our services to save or access the cookies necessary for their operation.

 

7.3.1. How to choose your options according to your browser?

You have different options and choices available depending on your browser. To learn more, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

• TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as countries where the European Commission has not made an assessment of the level of compliance.

In this case, we ensure that this data sharing is carried out in accordance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses of the European Commission).

The data protection delegate can, if you request it, provide you with more information about data transfers.

 

• SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security compliant with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, as well as the identified risks.

Furthermore, we comply with the PCI DSS payment card industry security standard, which demonstrates our commitment to security.

 

• PROFILING AND AUTOMATED DECISION-MAKING

Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential for the conclusion or execution of the contract that binds you to us.

This is how we can propose and implement automated customer identification and "4-installment payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, services ordered, or the customer profile.

If the risk is statistically assessed as too high (fraud/unpaid), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even if decisions are automated, allowing you to express your opinion and/or object to the automated decision.

 

• POLICY UPDATE AND REVISION

Our personal data policy will be updated whenever necessary to remain in accordance with the regulations applicable to the protection of your data (at least every three (3) years).